TheTranslatorStore.com uses UPS ground, FedEx 2 Day or FedEx 1 Day to ship our products from our warehouse in Long Island City, NY.   Depending on your location, it will take anywhere from 1-5 days to ship UPS Ground.  Orders usually ship between 24-48 hours from our warehouse.  During periods of high volume, such as the holiday season, please allow 3-5 days for an order to ship.

* If you need a package to arrive by a specific date, you MUST select FedEx 2ND DAY AIR, OR FedEx 1 Day Air, to ensure delivery on a specific date.

Orders made with priority shipping usually will leave the same business day, if ordered by 12 noon, EST.  We provide overnight delivery on business days only.

Our U.S. warehouse keeps a constant inventory.  However, in the event an item you purchased is back ordered or out of stock, we will notify you via email. We will inform you when we expect to receive our restock of the item. You may choose to wait for your back ordered item, select a different item, or cancel your order at that time.

Currently we only ship to addresses in the United States.

We cannot change an order once it's been printed in our warehouse. We can cancel the order for you, providing it has not shipped yet, and you may remake the order with appropriate changes.

Items shipped to Nevada are subject to a 8.10% sales tax, added to the order total.  All other states will not be charged sales tax.

Warranty
Manufacturer warrants to the end user that its products will be free of defects in material and craftsmanship for a period of 90 days from the date of original retail purchase, as evidenced by a sales receipt.  If any defect occurs, the user must return the product either to us or directly to manufacturer.  Manufacturer will, at its option, repair or replace the product at no charge.

This warranty does not apply if the product has been damaged by accident, abuse, misuse or as a result of service by any other party.

Except for the limited warranties above, this product is provided on an "as is" basis, without any other warranties or conditions, express or implied, including, but not limited to, warranties of merchantable quality, merchantability or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing. This warranty applies only to actual product and does not include batteries etc.  Any damages caused by batteries are not covered by this warranty. Neither manufacturer nor we shall have any liability for any indirect, incidental, special, or consequential damages whatsoever, including, but not limited to, loss of revenue or profit, lost or damaged data or other commercial or economic loss, even if we have been advised of the possibility of such damages, or they are otherwise foreseeable. We are also not responsible for claims by a third party. Manufacturer's maximum aggregate liability to you shall not exceed the amount paid by you for the product as evidenced by your purchase receipt. If the laws of the relevant jurisdiction do not permit full waiver of implied warranties, then the duration of implied warranties and conditions are limited to the duration of the express warranty granted herein.

Merchandise Return Policy
Merchandise can be returned within 7 days from the date of receipt.  The products must be returned in the original packaging and without any damage to hardware or software as the result of accident, abuse, misuse or service by any other party.  All items returned for replacement or refund is subject to a 15% restocking fee, and goods are shipped by customers at their own expense. Software products are not refundable.  Please note that we are currently unable to accept returns of merchandise without its original packaging and accessories, or items returned later than 7 days after delivery.  Please contact us via the contact form to receive an authorization number for the items you wish to return or exchange. Please note that we cannot issue a refund for items returned without an authorization number. Include the authorization number with your return on the outside of the box, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal Service when returning goods.

Defective purchases returned for replacement will be replaced in a timely manner with no additional expenses to you.  If you have questions, please contact us via the contact form.

We will handle your return/exchange promptly as it is received. Please allow up to one billing cycle from the date of the return for credits to appear on your credit card statement.

Incorrect Item Received
If we made a mistake with your order, we sincerely apologize. Please contact us via the contact form.  We will do our best to correct the problem quickly.

Damaged Item Received
Although very rare, if you receive an item that's damaged, we sincerely apologize. Please hang on to the damaged item and the original packaging material and contact us via the contact form.  We will do our best to correct the problem quickly.

Cancellations
You may cancel an order the same day the order was placed before the close of business at no charge.  Subsequent days, there will be an 8% cancellation fee if order was not shipped yet.  If order was shipped, you can return your order in its original undamaged condition for a refund minus the shipping cost less 15% within 7 days. Please email us via the contact form for a return authorization number and shipping instructions.

If you have any questions about returning or exchanging merchandise, please contact us via the contact form.

Contact Us

TheTranslatorStore.com 
3225 Mcleod Drive, Suite 100
Las Vegas, NV  89121